1. Order Cancellation
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No Cancellation Policy:
Once an order is placed, it cannot be cancelled under any circumstances. -
As all products are made-to-order and processed immediately, we are unable to accept cancellation requests.
2. Returns & Replacements
At Artic Universe, all products are crafted with precision and are often custom-made for each order.
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No Return Policy:
All sales are final. We do not accept returns or general exchanges. -
Damaged / Incorrect Product Claims:
If you receive a damaged, defective, or incorrect product:-
A complete unboxing video is mandatory
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The video must be recorded from start to finish without any cuts
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The issue must be reported within 24–48 hours of delivery
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Important:
Without a valid unboxing video, no refund or replacement request will be accepted. -
If the issue is verified, we will provide:
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A replacement, or
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A refund, depending on the situation
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3. Refunds
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Refunds are only applicable in cases of:
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Damaged product
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Incorrect product delivered
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Once approved, refunds will be processed within 3–5 business days to the original payment method.
4. Exchanges
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Exchanges are not applicable, except if:
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The item is damaged
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The wrong product is delivered
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5. Sale Items
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All discounted/sale items are non-refundable and non-exchangeable.
6. Contact Information
For any queries or support:
📧 articuniverseinfo@gmail.com